Refund policy

D Luxe House
Sales & Delivery Policy

This Sales & Delivery Policy applies to all sales made by D Luxe House LLC through
Facebook Marketplace, OfferUp, Instagram, direct sales, or in-person transactions. By
placing a deposit, submitting payment, or accepting delivery or pickup of any item, the
buyer acknowledges that they have reviewed and agreed to this policy.
1. All Sales Are Final
All furniture sold by D Luxe House is pre-owned unless expressly stated otherwise and
is sold AS IS in its current condition. All sales are final. No refunds, returns, exchanges,
credits, or price adjustments will be provided after payment and acceptance of the item except where required by applicable law.

2. Item Condition
D Luxe House specializes in authentic pre-owned luxury furniture. Because these items
have been previously owned, they may exhibit normal signs of use including scratches,
scuffs, sanding, fading, weathering, minor repairs, loose threads, dents, discoloration, or other cosmetic imperfections. These characteristics are reflected in the selling price and are not considered defects. D Luxe House is an independent reseller and is not affiliated with, sponsored by, or endorsed by Restoration Hardware or any other original
manufacturer whose branded furniture may be listed for sale.

3. Listing Photos and Descriptions
Listing photographs, videos, measurements, and written descriptions together constitute the complete description of the item. Cosmetic characteristics visible in the photographs are considered disclosed whether or not specifically described in writing. Colors and finishes may appear slightly different depending on lighting, photography, and individual device screens. Buyers are responsible for carefully reviewing all listing photographs before purchasing and may request additional photos or videos before making payment.

4. Buyer Inspection
Buyers are encouraged to inspect the item before completing payment or, for delivered
items, immediately upon delivery before accepting possession. Acceptance of delivery or pickup confirms that the buyer has inspected the item or voluntarily waived the
opportunity to do so and is satisfied with its condition.

5. Payment
Payment is made directly to D Luxe House using approved payment methods.
Marketplace platforms are used only for advertising and do not process payment.
Deposits paid to reserve an item are non-refundable unless D Luxe House is unable to
provide the purchased item. Payment constitutes acceptance of this policy.

6. Delivery
Delivery dates are estimates and may be affected by traffic, weather, mechanical issues, or other events beyond D Luxe House's reasonable control. Buyers are responsible for ensuring that the furniture will fit through all doors, hallways, stairways, elevators, gates, and into its intended location. Buyers must notify D Luxe House before delivery of any access restrictions. Additional labor requested by the buyer may result in additional charges.

7. Failed Delivery
If delivery cannot be completed because of buyer-related circumstances, including
inaccessible premises, refusal of the item, lack of assistance, or failure of the item to fit
into the property, D Luxe House may return the item and charge a $300 return trip and
restocking fee, which may be deducted from any amounts previously paid.

8. Damage After Delivery
D Luxe House is not responsible for damage occurring after the buyer accepts delivery
or removes the item from the pickup location, including damage during transportation,
installation, assembly, relocation, or subsequent use.

9. Allergies
As all items are pre-owned, they may have been exposed to pets, fragrances, cleaning
products, dust, smoke, or other environmental conditions. D Luxe House cannot
guarantee a hypoallergenic environment.

10. Chargebacks and Disputes
If the buyer has any concern regarding a purchase, the buyer agrees to contact D Luxe
House first and provide a reasonable opportunity to resolve the matter before initiating a chargeback or payment dispute. D Luxe House reserves the right to provide this policy, listing photos, messages, invoices, delivery records, and other documentation to financial institutions or courts in response to any dispute.

11. Limitation of Liability
To the fullest extent permitted by law, D Luxe House's total liability arising from any transaction shall not exceed the purchase price actually paid for the item.

12. Governing Law
This policy shall be governed by the laws of the State of California. If any provision is
found unenforceable, the remaining provisions shall remain in effect. This policy
constitutes the entire understanding regarding the sale and supersedes prior verbal
representations concerning the transaction.
By submitting payment or accepting delivery or pickup, the buyer acknowledges that
they have read, understood, and agreed to this Sales & Delivery Policy.